Anglian Internet is a family run, independent firm that has been in business for over 20 years.
Made up of a dedicated team of IT professionals, we pride ourselves on being able to provide a wide range of reliable solutions to suit your needs, at the right cost.
Our Support team provide cost effective IT Support, Cloud Services, Servers and Office 365 to business customers across Norwich, Norfolk, Suffolk and East Anglia.
Improve your Business ITOur Workshop in Norwich offers PC repairs, Laptop repairs, Apple repairs including iMacs, MacBook’s, iPhones and iPads, Tablet repairs, along with repair of AV Systems and any other electronic repairs.
View Supported RepairsWe can provide your business with a comprehensive VoIP telecoms solution, along with Broadband and Leased Line services across Norwich and Norfolk.
View our Telecom ServicesOur Web development team in Norwich can help with Linux and Windows web hosting services, domain names, emails, web space and web design.
View Hosting PlansBrowse our massive range of IT Equipment, PCs, Laptops and Accessories. Buy Local in our Norwich store or buy online with confidence on our Secure Shop and receive rapid shipping!
Purchase In-Store or OnlineWe can provide your business with unlimited technical support over the phone or via remote support no matter where you are in the world.
Receive Dedicated SupportA dropped broadband connection is rarely just an inconvenience for a business. It can stop card payments, interrupt cloud applications, leave customers unable to get through and prevent staff from working. Effective business broadband support gives your organisation a clear route to diagnose faults, restore service and prevent the same problem happening again.
For businesses in Norwich, Norfolk, Suffolk and across East Anglia, the right support is about more than a faster advertised speed. It is about knowing who to call, how quickly they will respond, whether they understand your network, and what happens when the connection your team depends on is unavailable.
A business connection sits at the centre of many everyday services. Microsoft 365, cloud backups, VoIP phones, CCTV viewing, remote access, guest Wi-Fi and payment systems all rely on it. When one of these services fails, the cause may be the broadband line, but it could also be the router, firewall, internal cabling, Wi-Fi coverage or a problem with the service itself.
That is why worthwhile support starts with proper fault diagnosis. A provider should be able to establish whether there is an outage on the wider network, a fault on the line, a configuration issue or a problem inside your premises. This avoids the familiar frustration of being passed between an internet provider, telecoms supplier and IT company while staff wait for an answer.
Support should also include sensible monitoring and advice. Repeated dropouts, slow upload speeds at busy times or frequent router restarts are warning signs, not issues to accept as normal. Looking at the pattern behind a fault can reveal whether your business needs a replacement device, improved Wi-Fi, new network cabling or a different connectivity service.
Not every business needs a leased line, and not every office will notice a benefit from the most expensive option. The right choice depends on the number of users, the applications they use and the cost of being offline.
Standard business broadband can be a cost-effective fit for a small office that mainly uses email, web applications and ordinary cloud storage. It may also suit a business with a separate mobile backup connection and a tolerance for occasional disruption. However, speeds can vary, especially where the service is contended with other local users, and upload capacity may be limited.
Fibre broadband is often a strong step forward where available. Faster downloads are useful, but upload speed deserves equal attention. Businesses increasingly send large files, run cloud backups, host video calls and connect staff remotely. A connection that downloads quickly but struggles to upload can still cause poor call quality and delays.
A leased line is designed for organisations that need dedicated capacity, predictable performance and a more defined service commitment. It is commonly considered by larger offices, businesses using cloud telephony heavily, multi-site organisations and firms where downtime has a direct financial cost. It usually costs more than broadband, so it should be selected because the business case is clear, not simply because it sounds more technical.
When comparing services, ask what support is available if something goes wrong. Check the fault reporting process, expected response and repair targets, hours of cover, and whether the supplier will manage communication with the network operator. A low monthly price can look less attractive if an outage leaves you without a clear contact or practical update.
Also consider installation lead times and what is included. Some connections require an engineer visit, external works or internal cabling. A proper site assessment can prevent surprises, particularly in older buildings, rural locations or offices where equipment is spread across several floors.
Even a well-managed service can be affected by damage to cables, power cuts or an upstream network fault. The goal is not to promise that broadband will never fail. The goal is to make an interruption shorter and less disruptive.
A backup connection is often the most useful safeguard. This may be a 4G or 5G router, a second broadband line using a different network, or a secondary circuit at a key site. When the main connection fails, a properly configured firewall can switch essential traffic to the backup automatically. The exact solution depends on local mobile coverage, available services and how much bandwidth your business needs during an incident.
Not every service needs to run at full capacity on backup. You may choose to prioritise VoIP calls, payment terminals, email and core cloud applications, while pausing large backups, guest Wi-Fi and non-essential downloads. This keeps the connection usable when capacity is limited.
Power resilience matters too. If your router, firewall, network switch or phone system has no power, an available broadband line will not help. A suitable uninterruptible power supply can keep core equipment running through short power interruptions. For longer outages, staff need a clear plan for mobile working, customer communication and access to vital information.
Users often report that the internet is slow when the real issue is wireless coverage or network demand. One staff member may have a stable wired connection while another struggles in a meeting room at the other end of the building. Treating both problems as a broadband fault wastes time and may lead to an unnecessary upgrade.
Wi-Fi surveys and well-positioned access points can make a major difference in offices, warehouses and retail spaces. Thick walls, metal shelving, neighbouring networks and poor router placement can all reduce wireless performance. Business-grade Wi-Fi also allows guest access to be separated from company devices, helping protect internal systems and preserve capacity for staff.
Internal network equipment should be reviewed as part of the picture. Older switches may limit speeds, poorly installed cabling can create intermittent faults, and an overloaded firewall can slow traffic even when the line itself is healthy. A support provider that understands the whole environment can identify the real bottleneck rather than relying on a generic speed test.
Before changing provider or upgrading connectivity, build a simple picture of how your business uses the internet. Record the number of staff and devices, the applications that cannot be unavailable, your current upload and download performance, and any recurring fault times. This gives you a better starting point than choosing a package purely by headline speed.
It is also worth checking who owns and manages the existing equipment. Businesses can be caught out when a former supplier controls router settings, domain records, phone configuration or account credentials. Keeping accurate records and making sure the business retains access prevents a routine support issue becoming a lengthy handover problem.
Finally, consider whether one local provider can support the wider setup. Broadband, Wi-Fi, firewall security, VoIP, Microsoft 365 and device support are closely connected in daily use. Coordinating them through separate suppliers may work, but it can make fault resolution slower. Anglian Internet can help businesses bring these services together with practical local support and advice based on their requirements.
A good support conversation should provide useful information, not just an instruction to restart the router. Ask whether there is a confirmed external outage, whether the line is synchronised, what testing has been completed, and what the next action is. If an engineer is required, ask for the expected appointment process and whether your internal equipment has been ruled out.
Keep a brief record of the time the issue began, which services are affected and whether it occurs on wired devices as well as Wi-Fi. This information helps technicians diagnose intermittent faults and gives your business a clearer picture of the operational impact.
Reliable connectivity is built from the right line, correctly configured equipment and people who can take ownership when something goes wrong. Reviewing your arrangement before the next outage gives your team more confidence to keep serving customers and getting work done.
